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Welcoming visitors to the D

April 24 2013 | no comments

Treating customers right. In this case, it’s the millions of visitors who come to southeast Michigan every year.

Dave LewAllen looked at how the Detroit Metro Convention & Visitors Bureau tries to make sure visitors leave happy–so they’ll want to come back.

Detroit welcomes the international media for the auto show each year.

The Final Four. Major golf championships. The Super Bowl and other top sporting events attract visitors to Detroit and the region.

Winning Super Bowl XL obviously helped make the trip to Detroit it a positive experience for Steelers’ fans.

Each year, 20 million people visit Detroit and the region.

“You are the face of the Detroit area so if they have a good experience with you, they leave with that good feeling,” Jane Bertsch told Detroit 2020. She helps employees in the hospitality industry stay on top of their game.

The Detroit Metro Convention and Visitors Bureau organizes these training sessions at venues across  the metropolitan area.

“These sessions are typically groups of anywhere from 20 to 120 people. They’re most likely to be people who work in the public arena. They work in hotels, they work in restaurants, cab drivers, etc.,” said Michael O’Callaghan with the bureau.

Our Dave LewAllen took part in an exercise as each table discussed our must-see attractions for visitors. Each group then presented their top ten list.

These two-hour workshops touch on all aspects of customer satisfaction.. starting with the basics.

“We want to make sure that we reinforce again the idea again that it’s all about hospitality,” O’Callaghan said.

“We consider ourselves Ambassadors and we want to be great Ambassadors,” Bertsch said.

The convention and visitors bureau is hosting a total of nine of these Ambassador Hospitality sessions from now through the month of September.

The next training session for hospitality and tourism industry members is scheduled for Tuesday, April 30th at the Sheraton in Romulus.

For more information, call Angela Gillis at (313) 202-1800, or click here to register.


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